Employees & Frontline Series — Cultural E-Learning
Series 2 of 10
Employees & Frontline Series
Everyday practice and culturally confident service — for employees and frontline teams who interact with First Nations colleagues, clients and communities.
From $25 per seat per year·18 modules
Modules in this series
YC-CL-201 Being a Good Colleague: Everyday Allyship
YC-CL-202 Culturally Responsive Customer Service
YC-CL-203 Communicating Across Cultures
YC-CL-204 Responding to Racism as a Bystander
YC-CL-205 Working Alongside First Nations Colleagues
YC-CL-206 Frontline De-escalation with Cultural Integrity
YC-CL-207 Trauma-Informed Practice Essentials
YC-CL-208 Cultural Safety for Contact Centres
YC-CL-209 Serving Remote & Regional Communities
YC-CL-210 First Nations Employees: Knowing Your Workplace Rights
YC-CL-211 Yarning Circles at Work
YC-CL-212 Cultural Safety in Team Meetings
YC-CL-213 Digital Communication & Social Media Respect
YC-CL-214 Buddy & Peer Support for First Nations New Starters
YC-CL-215 Receiving Disclosures: Stolen Generations, Grief & Cultural Pain
YC-CL-216 First Nations Mental Health & Wellbeing: Walking Alongside
YC-CL-217 Walking in Two Worlds: Thriving as a First Nations Professional
YC-CL-218 First Nations Emerging Leaders
Audience
All employees, frontline staff, customer-facing teams
Part of the full catalogue
196 modules across 10 series — Aboriginal-led and Supply Nation registered.