Case management
built for community.
Manage clients, record interactions, track tasks, and store documents — all in one secure, Privacy Act compliant platform purpose-built for Aboriginal community services.
Built by Country.
Powered by Purpose.
Yarning Crescent is a Supply Nation registered Indigenous business. Every dollar spent with us is a direct investment in First Nations economic participation.
For Procurement Teams
Advance your RAP goals
Choosing Yarning Crescent means your organisation is actively contributing to your Reconciliation Action Plan. Procurement from Supply Nation registered businesses is a recognised, measurable RAP activity.
- Counts as a verified RAP procurement activity
- Supports First Nations economic self-determination
- Reportable to Supply Nation and RAP frameworks
- Demonstrates authentic reconciliation commitment
- Strengthens your ESG and social procurement credentials
"Procurement from Indigenous businesses is one of the most direct ways organisations can contribute to closing the economic gap."
FOR COMMUNITY SERVICES PROCUREMENT
Ask the right question
When you contract services or software, you have the power to drive meaningful change. Ask your provider: "Are you using a Supply Nation registered business?" — it's a simple question that creates a ripple effect of Indigenous economic participation throughout your supply chain.
Ask your provider:
"Does your case management platform come from a Supply Nation registered business? If not — why not?"
- Strengthens your own RAP commitments through supply chain
- Drives Indigenous procurement without changing your vendor
- Supports the broader First Nations business ecosystem
- Aligns with government and corporate ESG expectations
Every purchase advances reconciliation
By choosing Yarning Crescent, your organisation takes a concrete, reportable step toward your Reconciliation Action Plan targets. This isn't a donation — it's smart procurement that delivers world-class services and drives First Nations economic participation simultaneously.
Everything a case worker needs
Built for the complexity of Aboriginal community services — not adapted from a generic CRM.
Client Profiles
Rich client profiles with cultural identifiers, NDIS fields, family connections, risk flags, and a full interaction history.
- Cultural identity fields
- NDIS plan & funding details
- Family & support network
- Risk level & flags
- Interaction history timeline
- Document storage
Case Notes
Structured case notes with privacy controls, mandatory fields, rich text, and a full audit trail.
- Structured note templates
- Privacy level controls
- Mandatory field enforcement
- Rich text editor
- Full audit trail
- Supervisor review workflow
Task Tracking
Assign tasks to workers, set due dates, track completion, and get alerts when tasks are overdue.
- Task assignment & ownership
- Due date & priority
- Completion tracking
- Overdue alerts
- Caseload dashboard
- Team task views
Document Management
Secure document storage with version history, expiry tracking, and role-based access controls.
- Secure file storage
- Version history
- Expiry date tracking
- Role-based access
- Document categories
- Bulk upload
AI Risk Scoring
AI-powered risk flags based on case note patterns, missed appointments, and escalation history.
- Automated risk scoring
- Pattern detection
- Escalation triggers
- Supervisor alerts
- Risk history tracking
- Configurable thresholds
Government Reporting
Pre-built reports for AIHW, DSS, and funding acquittals. Export in required formats with one click.
- AIHW data collections
- DSS Data Exchange
- Funding acquittal reports
- Custom report builder
- Scheduled exports
- Audit-ready logs
Explore the platform
| Client | Case Type | Worker | Risk | Last Contact | Status |
|---|---|---|---|---|---|
| Destiny Briggs | NDIS Support | Marcus B. | low | 01 Jun | active |
| Uncle Roy Watson | Housing | Kylie A. | high | 28 May | escalated |
| James Nguyen | Family Services | James N. | medium | 30 May | active |
| Aunty Mavis T. | NDIS Support | Marcus B. | low | 01 Jun | active |
Pricing available on request
Not-for-profit and ACCO pricing available. No lock-in contracts. Contact us for a tailored quote based on your organisation's size and needs.
Request PricingA platform that keeps pace with your sector
Every Yarning Crescent product evolves continuously. We commit to bi-annual major releases, immediate critical updates, and transparent communication — so your organisation is never caught off guard and always operating on world best practice software.
Bi-Annual Feature Updates
Every product receives two major releases per year, aligned to world best practice and sector feedback. Each release advances capability, compliance alignment, and user experience.
Critical Updates — Immediate
Security patches, regulatory changes (NDIS, Privacy Act, Fair Work), and critical bug fixes are deployed as soon as they are ready — never held for a scheduled release.
Proactive Impact Notifications
You will always know what is changing and why. Release notes, impact summaries, and action items are delivered to your nominated contacts before every update goes live.
World Best Practice Standard
Our update cadence is benchmarked against leading sector platforms globally. Updates are tested against NDIS Practice Standards, Privacy Act obligations, and Aboriginal governance frameworks before release.
Subscribed customers receive all updates at no additional cost.
Major bi-annual releases, critical patches, and compliance updates are included in every paid plan. Impact notifications are sent to your nominated admin contacts before each release. Free-tier users receive critical security and compliance updates automatically.
Ready to manage your caseload smarter?
Join 1,200+ case workers using Yarning Case Manager.